This website meets the requirements of the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data – General Data Protection Regulation (GDPR).

This Privacy Policy explains what personal information we collect from our users and how it is used.

Although this is a “static” institutional website, which means it does not generally involve interaction with users and therefore does not collect or process personal data, to carry out some initiatives, it may be necessary to request it from users.

If requested, by providing your personal data in the context of navigation on this website, you acknowledge that you are aware of and expressly accept the conditions contained in this Privacy Policy.

Who are we?

IN FLIGHT SOLUTIONS – ENGINEERING & MAINTENANCE S.A., legal entity no. 513395172, is the proprietary of this website, therefore responsible for the processing of the users’ personal data provided here.

You can contact us by mail at our headquarters at Rua Salgueiro Maia, 20A, 2685-374 Prior Velho, Portugal, and by e-mail at [email protected].

The users

The “user” is the person who browses this website, on any of its pages or sections. From the moment the user has access to the navigation, they establish a relationship in which they accept the terms and conditions, as well as the policies exposed herein.

We do not knowingly collect any personal data from minors without the free, unambiguous, prior, explicit, positive consent of a parent or guardian. Parents or guardians may have the right, upon request, to view the information provided by the child and to have it deleted. In addition, all minors must obtain the prior consent of their parents or guardians before using or sharing any personal data on this website. In Flight Solutions – Engineering & Maintenance S.A. has no way to effectively check the age of users and is therefore exempt from any liability if the user does not comply with the information stated here.

Applicable principles to the collection and processing of users’ personal data

In processing the personal data of our users, we will apply the following principles:

1. Principle of lawfulness, fairness and transparency: we will always inform users about the collection of their personal data, the reason for such collection and the purposes for which the data will be used, always acting within legal limits.
2. Principle of data minimisation: we will only request data that is strictly necessary for the (determined, explicit and legitimate) purposes it is collected.
3. The principle of the limitation of the conservation period: the data will be kept only for the necessary time for the purposes of the processing. IN FLIGHT SOLUTIONS – ENGINEERING & MAINTENANCE S.A. will inform you of the corresponding conservation period and, in the case of subscriptions, will periodically update its lists.
4. Principle of integrity and confidentiality: The personal data of our users will be handled in such a way as to ensure the necessary security and confidentiality. We take all necessary precautions to prevent unauthorized access or improper use of the data by third parties, as well as accidental loss, destruction or damage.

Users’ rights

Users may access their personal data, request the rectification of such data, and also request its deletion, in whole or in part.

In certain circumstances, users may request to limit the processing of their data, in which case only data that is required for administrative, legal or security purposes, or for the defense of any claims will be kept.

Under certain circumstances and for reasons relating to their particular situation, users may not consent to the processing of their personal data. In this case, the processing in question will cease, except for legitimate reasons, or in the exercise or defense of possible claims.

Users have the right to receive the personal data they have provided in a structured, commonly used, machine-readable format and transmit it to another entity responsible for processing when:

1. The processing is based on consent;
2. The data was provided by the user;
3. The processing is carried out by automated means.

When exercising their right to data portability, the user shall have the right to transmit the personal data directly from IN FLIGHT SOLUTIONS – ENGINEERING & MAINTENANCE S.A. to the new responsible party, whenever technically possible.

Users are also entitled to file a complaint with the Portuguese Data Protection Commission if they consider that the conduct of IN FLIGHT SOLUTIONS – ENGINEERING & MAINTENANCE S.A. in the collection and processing of their personal data in any way violates the GDPR.

How personal user data is collected and for which purposes

When a user enters the website, sends an e-mail to the owner, makes a subscription or a contract, they provide personal information for which we are responsible. This information may include personal data such as your IP address, name, physical address, e-mail address, phone number and other information.

On the website there are different systems for collecting personal data and each system has a purpose:

1. Contact form: We request the following personal data: Name, E-mail and telephone number. This data may be used to answer questions, complaints, comments or concerns regarding the information included on the website or regarding the services provided, the processing of personal data, as well as any other questions that the user may have and that are not subject to the conditions of a contract. The data that the user provides will be located on the server where the website is stored.

Failure to provide the minimum personal data required will make it impossible for IN FLIGHT SOLUTIONS – ENGINEERING & MAINTENANCE S.A. to respond to the request. This processing will be considered legitimate because it is part of a pre-contractual diligence and, as such, does not depend on the user’s consent.

2. Subscription form: We request the following personal data: Name and E-mail, to manage the subscription list, send newsletters, promotions and special offers, ours or from third parties. The data is provided by the user when making the subscription, by providing your consent, through various forms to activate the subscription that exist throughout the website. IN FLIGHT SOLUTIONS – ENGINEERING & MAINTENANCE S.A. will ask users for their express and prior consent when providing the minimum data necessary to send advertising and commercial information related to the services and/or products offered on the website, so that they may be aggregated in an automated email marketing file managed by the data controller indicated below. The processing of personal data found in this section is done with the consent of the data subject. Newsletters are managed by an email marketing manager, detailed in the subcontractors.
3. Hiring form: We request the following personal information: name, NIF, e-mail, phone contact and address, to request any of the services or products offered on the website. The information collected will allow the processing of the request made by the user and billing. The data will be located on the servers where the website is stored. The legitimate processing of personal data is justified by the underlying contractual relationship with the customer or user.
4. Affiliation registration form: To register for the affiliation program, the user must register using this form subject to the specific contractual conditions of the affiliation program, where they will indicate the products and/or services required and contact data. In this case, we request the following personal information: name, e-mail, and website. The data you provide will be located on the servers where the website is stored. Depending on the tool used, there may be a third party with whom it is necessary to share the data, in which case the user will always be informed, a priori, of this situation and of the tools that will be used. This processing has as a legal basis the fulfillment of a contract.

There are other purposes for which we process personal data:

1. Ensure compliance with the conditions of use and applicable law.
2. To support and improve the services offered on the website, subject to users’ consent.

User reviews and opinions

IN FLIGHT SOLUTIONS – ENGINEERING & MAINTENANCE S.A. may select and publish statements and comments from clients or users, which may contain personal data, and once published will be visible to other users. In such cases, we will obtain the user’s express consent before publishing any testimonial or opinion under their name.

If you want to delete or remove your name or testimonial from the website, you can contact us through the contact form or you can send an email at [email protected].

Transmission of Users’ Personal Data to Third Parties

Certain tools used to manage user data provided on the present website are contracted to third parties, called “subcontractors” under the GDPR.

To provide the services strictly necessary for the development of the activity, the present website shares data with the following providers under their corresponding privacy conditions:

• Facebook®: Tool used as a social network and for communications with users, customers, buyers and participants and to know the actions of data subjects on this site for advertising purposes (Facebook Pixel), sponsored advertising service (Ads). These services are provided by Facebook Ireland Ltd. which can be contacted at 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland. Its privacy policy consists of standard data protection clauses adopted by the European Commission which can be found at https://www.facebook.com/business/gdpr. Further information on the privacy policy can be found at https://www.facebook.com/privacy/explanation
• Google®: Web analytics service, to see statistics on website use (Analytics); backup of your files in the cloud and easy access (Drive); sponsored advertising service (Ads); form creation service (Forms); and email service (Gmail). These services are the responsibility of the company Google LLC, located in Mountain View, California, United States of America, whose privacy policy has standard data protection clauses adopted by the European Commission that can be consulted at: https://cloud.google.com/security/gdpr/resource-center. For more information about the privacy policy: https://policies.google.com/privacy

Data Security and Confidentiality

IN FLIGHT SOLUTIONS – ENGINEERING & MAINTENANCE S.A. is committed to the use and processing of personal data provided by users, respecting their confidentiality and use in accordance with the processing purposes, as well as to comply with its obligation to keep them and adopt all measures to prevent alteration, loss, processing or unauthorized access, in accordance with the provisions of the RGPD.

The website includes an SSL certificate, i.e. a security protocol that causes data to travel in a fully secure manner, that ensures that the transmission of data between a server and the website user and in feedback is fully encrypted.

IN FLIGHT SOLUTIONS – ENGINEERING & MAINTENANCE S.A. cannot guarantee the absolute invulnerability of the Internet network and therefore the violation of data through fraudulent access by third parties.

As for the confidentiality of processing, IN FLIGHT SOLUTIONS – ENGINEERING & MAINTENANCE S.A. will ensure that any person authorized by it to process the users’ data (including its employees and suppliers) will be under an appropriate obligation of confidentiality.

In the event of a security incident occurring, IN FLIGHT SOLUTIONS – ENGINEERING & MAINTENANCE S.A. shall communicate in accordance with applicable law, without undue delay, and shall provide timely information related to the security incident when it becomes known or when the user reasonably requests it.

Accuracy and veracity of data

The user is solely responsible for the accuracy and veracity of the data they send to the website, and IN FLIGHT SOLUTIONS – ENGINEERING & MAINTENANCE S.A. is exempt from any responsibility in this regard.

Users guarantee and are responsible, in any case, for the accuracy, veracity and authenticity of the personal data provided, and undertake to keep them duly updated. The user agrees to provide complete and correct information in the corresponding form.

Privacy Policy Change

This Privacy Policy may change, so please check it frequently.

IN FLIGHT SOLUTIONS – ENGINEERING & MAINTENANCE S.A. reserves the right to modify this Privacy Policy in order to better adapt it to legislative or jurisprudential alterations, as well as to the practices of the sector. In these cases, IN FLIGHT SOLUTIONS – ENGINEERING & MAINTENANCE S.A. will announce on this page the changes reasonably in advance of their implementation date.

This document was last updated on March 15, 2023.